For administrators
Guides for managing users, training, and reports.
Managing Your Users
How to add, edit, organise, and remove users in your iHasco account. Covers single users and bulk uploads, processing leavers, grouping users into departments or cohorts, and assigning training. This is the most-used collection for day-to-day administrators.
- What is a user's profile?
- How do I add an individual user?
- What sign-in methods are available?
- How do I change a sign-in method?
- How do I reset a user's password?
- How do I edit an individual user details?
- How do I see all users in one segment on Users page?
- How do I edit users in bulk?
- How do I archive a user?
- How do I enable self-registration for my users?
- "Email/username is already in use" error - what do I do?
- How do I send a file to my CDM via LMS?
- How do I add users in bulk?
- How do I delete a user?
- How do I filter users in the Users section?
- How do I set an individual user as active or inactive?
- How do I set users as active or inactive in bulk?
- How do I restore an archived user?
- How do I disable user self-registration?
Account, Billing & Subscription
Everything about your iHasco account itself — account settings, branding, your subscription and credits, invoices and billing details, and your contractual documents. Most useful for account holders, finance contacts, and senior administrators.
Managing your admins
Everything admin related
Documents and policies
Upload, organise, and share company documents and policies with your learners
- How do I use Documents & Policies add-on?
- What is the Documents & policies add-on?
- How do I link a resource to a segment?
- How do I unlink a resource from a segment?
- How do I view resources linked to a course?
- How do I view resources linked to a segment?
- How do I set a resource as Required reading?
- How do I notify learners about new required reading?
- How do I remind learners about unread required reading?
- How do I upload a document or policy?
- How do I report on Documents & policies activity?
- How do I rename a resource in Documents & policies?
- How do I update a resource in Documents & policies?
- How do I link a resource to a course?
- How do I unlink a resource from a course?
Enrolments
Enrol/unenrol individual & bulk, enrolment method, smart enrolments
Course Creator
Build and edit your own custom courses, from adding content to publishing them for your learners.
Assessments
Set up, edit, and manage course assessments — including results, pass marks, and resets.
- What are assessments?
- How do I set an assessment label?
- How do I start an assessment?Start an assessment as an administrator
- How do I filter assessments?
- How do I view an assessment?
- How do I monitor assessment progress?
- How do I delete or reset an assessment?
- How do I set recipients for assessment result notifications?
- How do I export assessment data?
- How do I resolve assessment issues?
- How do I download an assessment issues report?
- What information is in an assessment export csv?