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How do I troubleshoot Course Creator errors?

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Written by Daria Nasedkina

Overview

If a course fails to generate in Course Creator, it's usually down to one of two things: the document is too short, or a PowerPoint file contains an embedded video. Here's how to fix each. For upload requirements, see What content can I upload to Course Creator?

"Document is too small to process"

This means your file doesn't meet the 500-word minimum. Increase the word count and re-upload the file.

To check the word count of a PowerPoint file, go to File → Properties → Statistics.

"PowerPoint course failure due to an embedded video"

This means a PowerPoint course couldn't be generated because the file contains an embedded video, which isn't supported.

Solution: remove the embedded video from the PowerPoint file, save it, and re-upload the updated version.

Note: A Text-based course will still be created from the file, as long as all other requirements are met (such as the 500-word minimum).

FAQ

My course failed — where do I start?

Check the error message. "Document is too small" means your file is under 500 words. "PowerPoint course failure due to an embedded video" means you need to remove a video from the file. Fix the issue and re-upload.

How do I check the word count of a PowerPoint?

Go to File → Properties → Statistics to see the word count.

Can I still make a course from a PowerPoint with a video in it?

Not as a PowerPoint course. But a Text-based course will still be created, as long as the file meets the other requirements like the 500-word minimum. To keep it as a PowerPoint course, remove the video and re-upload.

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