The system can be configured to automatically send a copy of all emails sent to users to the account owner as well. It lets admins monitor user activity, such as training access, without needing to log into the LMS regularly to check user statuses. This is one of the messaging settings.
Note: For larger user bases, enabling the CC option may result in a high volume of emails, so it's best suited to smaller companies.
Step-by-step instructions
Go to Settings.
In the General section, click Messaging.
In the Preferences section, find CC automated emails to the account owner and choose:
To start sending copies, select the check box.
To stop sending copies, clear the check box.
Click Save changes.