Integrations & Technical Setup
Login help, integrations, technical setup and troubleshooting
By Daria1 author54 articles
Logging In & Passwords
How to log in and reset your password
- How do I log in?
- I can't log in to Atlas, what should I do?
- How do I log out of Atlas?
- How do I reset my password?
- What is Two Factor Authentication?
- How do I enable or disable Two Factor Authentication?
- How do I log in to Atlas using SSO?
- I am not getting emails, what should I do?
- How do I restrict Atlas access to specific IP addresses?
- How do I enable or disable password-protected sign-in?
- I've been locked out — what does it mean and how do I fix it?
- When should I contact support about a lockout?
Single Sign-On (SSO)
Set up and manage Single Sign-On for your organisation.
- How do I get Single Sign-On (SSO) added to my account?
- How do I configure Single Sign-On (SSO)?
- How do I configure Single Sign-On with Auth0?
- How do I configure Single Sign-On with Azure Active Directory (Microsoft Entra ID)?
- How do I configure Single Sign-On with Okta?
- How do I configure Single Sign-On with Google Workspace?
- I can't resolve SSO issues, what should I do?
System Requirements
Browser requirements, network allowlists, and clearing your cache
Error Messages
Errors and how to fix them
- How do I fix SSO errors?Errors that you might encounter with SSO
- How do I fix Error 1?
- How do I fix Error 6?
- How do I fix Error 9?
- How do I fix Error 18?
- How do I fix Error 19?
- How do I fix Error 27?
- How do I fix Error 28?
- How do I fix Error 29?
- How do I fix Error 31?
- How do I fix Error 241?
- How do I fix Error 242?
- How do I fix the "Cannot load M3U8 -- Cross domain access denied" error?
- How do I fix the "M3U8 No levels to play" error?
- How do I fix the "Error loading player -- no playable sources found" error?
- How do I fix the "Media playback was aborted due to a corruption problem or network failure" error?
- How do I fix the "Email/username is already in use" error when adding a user?
SCORM
Download SCORM packages, set course passes, and understand SCORM requirements.
- What is a course SCORM package?
- What are the requirements for SCORM?
- How do I download a SCORM package?
- How do I add a Course pass?
- How do I delete a Course pass?
- How do I hide or show SCORM users and results?
- How does iHasco process personal data in relation to SCORM packages?Scorm package personal data processing
API
Enable and use the iHasco Client API
Data Security
How iHasco stores and protects your data, sub-processors, and account security.