Integrations & Technical Setup
Login help, integrations, technical setup and troubleshooting
By Daria and 1 other2 authors52 articles
Logging In & Passwords
How to log in and reset your password
- How do I enable or disable password-protected sign-in?
- How do I log in?
- I can't log in to Atlas, what should I do?
- How do I log out of Atlas?
- How do I reset my password?
- What is Two Factor Authentication?
- How do I enable or disable Two Factor Authentication?
- How do I log in to Atlas using SSO?
- I am not getting emails, what should I do?
- How do I restrict Atlas access to specific IP addresses?
- When should I contact support about a lockout?
Single Sign-On (SSO)
Set up and manage Single Sign-On for your organisation.
- How do I get Single Sign-On (SSO) added to my account?
- How do I configure Single Sign-On (SSO)?
- How do I configure Single Sign-On with Auth0?
- How do I configure Single Sign-On with Azure Active Directory (Microsoft Entra ID)?
- How do I configure Single Sign-On with Okta?
- How do I configure Single Sign-On with Google Workspace?
- I can't resolve SSO issues, what should I do?
System Requirements
Browser requirements, network allowlists, and clearing your cache
Error Messages
Errors and how to fix them
- How do I fix SSO errors?Errors that you might encounter with SSO
- How do I fix Error 1?
- How do I fix Error 6?
- How do I fix Error 9?
- How do I fix Error 18?
- How do I fix Error 19?
- How do I fix Error 27?
- How do I fix Error 28?
- How do I fix Error 29?
- How do I fix Error 31?
- How do I fix Error 241?
- How do I fix Error 242?
- How do I fix the "Cannot load M3U8 -- Cross domain access denied" error?
- How do I fix the "M3U8 No levels to play" error?
- How do I fix “Error loading player - no playable sources found”?
- How do I fix the "Media playback was aborted due to a corruption problem or network failure" error?
- How do I fix the "Email/username is already in use" error when adding a user?
SCORM
Download SCORM packages, set course passes, and understand SCORM requirements.
API
Enable and use the iHasco Client API
Data Security
How iHasco stores and protects your data, sub-processors, and account security.