Problem
A learner sees Error 9 when trying to access a training course.
Cause
Either the learner isn't enrolled on the course, or the course is set to inactive.
Fix
For learners
Contact your training administrator and let them know you can't access the course. They'll check your enrolment and the course status.
For administrators
Check the learner's enrolment. See How do I update a user's enrolments?
Check the course status and set it to active if needed. See How do I set a course as active or inactive?