When you need to change the status of a lot of people at once — deactivating a team that's left, or reactivating returning staff — you can update them all together rather than one by one.
Step-by-step instructions
⚠ The steps below depend on how you log in — check yours before you start.
Look at the web address you use to log in:
Log in at atlas-hub.co.uk? Open the atlas-hub.co.uk section below.
Log in at app.ihasco.co.uk? Open the app.ihasco.co.uk section below.
If you log in at atlas-hub.co.uk
If you log in at atlas-hub.co.uk
The quickest way is to download your users as a spreadsheet, update their status there, and import the file back into Atlas in one go.
Step 1: Download the User Data file
Go to Users in the left-hand menu.
In the top-right corner, click the three-dot menu and select Download User Data.
Read the instructions, then click Download User Data. The file saves to your downloads folder as an .xlsx spreadsheet.
Step 2: Update your users' status in the file
Open the file in a spreadsheet application such as Microsoft Excel, Apple Numbers, or Google Sheets.
In the Status column, change the status for each user who needs updating, then save and close the file.
Step 3: Import the file back into Atlas
Back in Atlas, go to Users and click the three dots, then select Import User Data.
Read the instructions, then click Select a file to import.
Find the file you just updated, select it, and click Open.
Atlas checks the file. If it finds any errors, they'll appear on screen for you to correct.
Click Import data to apply your changes.
Interactive walkthrough
Note: When you reactivate username (no email) users, their old passwords no longer work. As these users can't be contacted automatically, you'll need to set a new temporary password and pass their login details on to them yourself.
If you log in at app.ihasco.co.uk
If you log in at app.ihasco.co.uk
To set users as inactive
Go to Users.
Click the Active tab.
Select all users you want to update in the column on the left.
Click Actions, then select Set inactive.
Read the confirmation message and, if you're sure, click OK.
To set users as active
Go to Users.
Click the Inactive tab.
Select all users you want to update in the column on the left.
Click Actions, then select Set active.
Read the confirmation message and, if you're sure, click OK.
To change the status of a single user, see How do I set an individual user as active or inactive?
FAQ
What does it mean for a user to be inactive?
What does it mean for a user to be inactive?
Inactive users lose all access to their iHasco account, including past courses and their certificates. They also won't receive any emails sent by Admins.
Can I reactivate a user?
Can I reactivate a user?
Yes — you can switch users between active and inactive as often as you need. Note that when a username (no email) user is reactivated, their old password no longer works, so you'll need to set a new temporary password and share the updated details with them.
Can I access an inactive user's training history?
Can I access an inactive user's training history?
Yes. It appears in the user's profile card in the Enrolments area, and in the Archived tab of the Reports section.
Do inactive users appear in analytics reports?
Do inactive users appear in analytics reports?
No. To get their data, go to the Archived tab in Reports, select the inactive user, and export while viewing that tab.
Will inactive users still belong to segments?
Will inactive users still belong to segments?
Yes, as long as their profile data hasn't been deleted. They'll stay in their segment but show as inactive with their results available in the Archived tab of Reports.
When "all users" are enrolled in a course, are inactive users included?
When "all users" are enrolled in a course, are inactive users included?
If a course's enrolment method is set to "everyone," inactive users are enrolled but aren't notified and can't access it. This doesn't affect your credits or seats, since those are only used when a user starts a course. But if those users are later reactivated, they'll get full access to the course straight away.
If you're enrolling via the tick-box method in the Enrolments area, stay within the Active users tab to apply enrolments only to active users — the All users tab includes inactive ones too.
Does making a user inactive free up seats or credits?
Does making a user inactive free up seats or credits?
No. Seats and credits are used once a learner starts a course, and once used they stay counted — setting that user inactive afterwards doesn't reimburse them.
Can I add new users while updating statuses?
Can I add new users while updating statuses?
No. These methods only update existing users. To add new people, see How do I add users in bulk?