Sometimes system emails — such as training reminders or login verification codes — don't get through to your inbox. Usually this is because your company's email system is blocking messages from a sender or domain that isn't on its approved (whitelisted) list.

iHasco emails may be filtered there automatically, so check your spam or junk folder first.

This is a common cause for new employees. We regularly see email failures because the email address simply doesn't exist yet — HR often sets up the Atlas account before IT has finished provisioning the email address.

Ask your IT team to add iHasco's email addresses to your "safe senders" list so our emails don't get blocked. If your company uses a shared or corporate address book, they can add the addresses below there too:

For the full, maintained list, see What email addresses do I need to add to my email allowlist?

Ask your IT team to add the following domains to your organisation's "safe senders" list so emails and training content from iHasco aren't blocked:

For the full network inclusion list, see What domains do I need to add to my network inclusion list?