Skip to main content

How do I fix Error 31?

D
Written by Daria Nasedkina

Problem

A learner accessing an iHasco SCORM package in a third-party LMS sees Error 31.

Cause

iHasco cookies and/or domains are being blocked.

Fix

For learners

Let your training administrator or IT team know you've seen this error — some iHasco domains or cookies need to be allowed on your network before the course will load. See What domains do I need to add to my network inclusion list? and What are the requirements for SCORM?

For administrators

Work with your IT team to allow the required iHasco domains on your network. See What domains do I need to add to my network inclusion list? and What are the requirements for SCORM?

Did this answer your question?