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How do I fix the "Cannot load M3U8 -- Cross domain access denied" error?

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Written by Daria Nasedkina

Problem

A training video shows a "Cannot load M3U8 -- Cross domain access denied" error.

Cause

Domains required for video playback are blocked on the network.

Fix

For learners

Let your training administrator or IT team know you've seen this error — some domains need to be allowed on your network before the video will play. See What domains do I need to add to my network inclusion list?

For administrators

Work with your IT team to add the required domains to your network inclusion list. See What domains do I need to add to my network inclusion list?

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