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How do I fix the "Media playback was aborted due to a corruption problem or network failure" error?

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Written by Daria Nasedkina

Problem

A video shows a "Media playback was aborted due to a corruption problem or network failure" error.

Cause

Domains required for video playback are blocked.

Fix

For learners

Let your training administrator or IT team know you've seen this error — some video domains need to be allowed on your network before the video will play. See What domains do I need to add to my network inclusion list?

For administrators

Work with your IT team to add the required video CDN domains to your network inclusion list. See What domains do I need to add to my network inclusion list?

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