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How do I fix the "M3U8 No levels to play" error?

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Written by Daria Nasedkina

Problem

A video shows the message "M3U8 No levels to play".

Cause

Browser cookies are being blocked.

Fix

Check your browser settings to make sure cookies are enabled, then reload the page. See What are the minimum browser requirements for Atlas?

If the issue continues, contact your IT team or training administrator for help. If cookies are being blocked by your organisation’s network or device settings, your IT team may need to allow cookies for the required iHasco domains. See What domains do I need to add to my network inclusion list?

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