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How do I fix the "M3U8 No levels to play" error?

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Written by Daria Nasedkina

Problem

A video shows an "M3U8 No levels to play" error.

Cause

Browser cookies are being blocked.

Fix

For learners

Check your browser settings and make sure cookies are enabled, then reload the page. See What are the minimum browser requirements for Atlas?

If you're on a work device where you can't change these settings, ask your IT team or training administrator for help.

For administrators

If cookies are blocked by a network or device policy, work with your IT team to allow cookies for the iHasco domains. See What domains do I need to add to my network inclusion list?

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