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How do I fix “Error loading player - no playable sources found”?

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Written by Daria Nasedkina

Problem

A video shows the message "Error loading player -- no playable sources found".

Cause

The browser doesn't support HTML5 video, or a required plug-in is missing or outdated.

Fix

Try opening the course in a different supported browser. See What are the minimum browser requirements for Atlas?

If the error continues, contact your IT team or training administrator for help updating your browser or any required plug-ins.

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