Problem
Error 19 appears when trying to log in via a training URL.
Cause
The training URL is incorrect.
Fix
For learners
Copy and paste the URL directly from the email rather than typing it manually, to avoid any typing errors.
If it still doesn't work, contact your training administrator and ask them to check and resend the correct URL.
For administrators
Check the training URL in your Dashboard under “Your Training Suite URL”, then resend the correct URL to the learner.