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How do I fix Error 241?

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Written by Daria Nasedkina

Problem

A user sees Error 241 when trying to log in.

Cause

The user account is pending — it's been created but not activated.

Fix

For learners

Contact your training administrator and ask them to activate your account.

For administrators

Activate the learner's account. See How do I set an individual user as active or inactive?

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