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How do I use filters on the Users page?

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Written by Daria Nasedkina

The Users page has a range of filters to help you find a user or group of users. The filters available — and where they sit on screen — depend on how you log in, so check your login web address and follow the matching section below.

Note: If there are no user segments, the segment filter isn't shown.

Filters by login

⚠ The filters below depend on how you log in — check yours before you start.

Look at the web address you use to log in:

If you log in at atlas-hub.co.uk

On the Users page, click Filters in the top-right corner to show the filter options. Set any combination of the filters below, then click Clear filters to reset them.

Filter by keyword

  1. Find the Search box at the top of the page.

  2. Type a name or email address to find matching users.

Filter by Segment

  1. Click the iHasco Segment dropdown.

  2. Select an organisational segment to show only the users in it.

Filter by Profile

  1. Click the Profile(s) dropdown.

  2. Select one or more profiles — for example, to show only administrators.

Filter by Email Status

  1. Click the Email Status dropdown.

  2. Choose an option:

    • Users with Email — only users who sign in with an email address.

    • Users without Email — only users who sign in with a username.

Filter by User Status

  1. Click the User Status dropdown.

  2. Choose an option:

    • Active users — users with current access to the LMS.

    • Inactive users — users whose access has been switched off.

    • Pending users — users waiting for approval (moderated self-registration).

Filter by MFA Status

  1. Click the MFA Status dropdown.

  2. Choose an option:

    • Enabled (setup complete) — multi-factor authentication is set up and active.

    • Enabled (pending setup) — MFA is switched on but the user hasn't finished setting it up.

    • Disabled — MFA isn't switched on for the user.

Filter by Advice Numbers

  1. Click the Advice Numbers dropdown.

  2. Select an option to filter users by their advice number.

Clear filters

Click the Clear filters button in the bottom-right of the filter panel to remove all filters.

If you log in at app.ihasco.co.uk

On the Users page, the filters run along the bar above the user list. Set any combination of the filters below, then click Clear filter on the right to reset them.

Filter by Segments

  1. Click the All segments dropdown.

  2. Select an organisational segment from the list to apply your filter.

Filter by User status

Click a tab to show users in that group:

  • All Users — everyone.

  • Active — users with current access to the LMS.

  • Pending — users waiting for your approval (moderated self-registration).

  • Inactive — users whose access has been switched off.

  • Administrative users — users with admin access.

Filter by Course Enrolment

  1. Click the Enrolment dropdown.

  2. Choose Enrolled in or Not enrolled in, then select the course to apply the filter.

Filter by Keywords

  1. Click the Name or email address dropdown and choose the field you want to search — for example, Email address, First name, Last name, Flagged, Emails bouncing, or any custom field that you have.

  2. In the box labelled With keyword(s), enter your search text to apply the filter.

Filter by Date range

  1. Click the Date dropdown.

  2. Select a date type and range to apply your filter.

Clear filters

Click the Clear filter button on the right to remove all filters.

To find all users in a particular segment, see How do I see all users in one segment on the Users page?

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