⚠ This article is only relevant if you log in at atlas-hub.co.uk.
If a user needs to sign in with a username instead of an email address — for example, they've left a role that used a work email, or they no longer have access to that inbox — the change has to be made by the iHasco support team. Administrators can't switch a user from email to username themselves.
Need to go the other way? To change a sign-in method from username to email, see How do I change a user's sign-in method from username to email?
To understand the two sign-in methods, see What sign-in methods are available?
How to request the change
Message us using the bot in the bottom-right corner of the screen. To help us action your request quickly, please include:
The name of the user whose sign-in method you want to change
The username you'd like them to use to sign in (if you have a preference)
Note: Once the change is made, the user signs in with their username and password instead of their email address. Their training records and results aren't affected.
FAQ
Why can't I make this change myself?
Why can't I make this change myself?
Administrators can switch a user from a username to an email address, but not the other way around. Changing from email to username has to be done by the iHasco support team.
Can I change sign-in methods in bulk?
Can I change sign-in methods in bulk?
Yes, for username-to-email changes you can do yourself. See How do I edit users in bulk?