You can add a new user to Atlas and set them up to sign in with either an email address or a username, depending on whether they have a work email. The steps differ slightly depending on which login page you use.
Step-by-step instructions
⚠ The steps below depend on how you log in — check yours before you start.
Look at the web address you use to log in:
Log in at atlas-hub.co.uk? Open the atlas-hub.co.uk section below.
Log in at app.ihasco.co.uk? Open the app.ihasco.co.uk section below.
If you log in at atlas-hub.co.uk
If you log in at atlas-hub.co.uk
Go to your Atlas admin page.
Click Users in the left-side menu, then Add a user in the top-right corner.
Enter the user's first name, last name, and other required fields.
Choose their sign-in method:
Email: select Yes for "Has email?" and enter their email.
Username: select No for "Has email?", then create a username and temporary password to share with them directly.
Fill out custom fields, if applicable.
Select the user's profile (for example, Learner or Training Coordinator).
Click Save details to create the account.
Interactive walkthrough
Note: Users created with an email address automatically receive a welcome email inviting them to set up a password. Users created with a username don't receive any communication from the system — it's your responsibility to share their login credentials with them directly.
If you log in at app.ihasco.co.uk
If you log in at app.ihasco.co.uk
Go to Users
Click Add/update users.
Select the >_Text entry tab.
In the box, type the user's email address, first name, and last name, separated by commas — for example: [email protected], Paul, Jones
To email the user their welcome message straight away, tick Send new, active users a 'training suite welcome email'.
Click Start upload.
Atlas then shows the Map columns page, where your details appear on the left and the matching user profile fields on the right.
Check each detail has been matched to the correct profile field. To change one, click its field arrow and choose a different field — or choose Nothing (skip) to leave that column out.
Scroll down and click Confirm column mappings. When the confirmation message appears, click OK.
Note: You can add more than one user with this method by adding more rows, one user per line.
To add users in bulk, see How do I add users in bulk?
FAQ
I get an "Email/username is already in use" error, but I can't see this user in our system. What should I do?
I get an "Email/username is already in use" error, but I can't see this user in our system. What should I do?
The email or username may already be linked to an account from another Atlas product or company. See How do I fix the "Email/username is already in use" error when adding a user?
A user forgot their password, what should I do?
A user forgot their password, what should I do?
You can reset passwords manually for both email and username based users. See How do I reset a user's password?