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How do I change a user's sign-in method from username to email?

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Written by Daria Nasedkina

⚠ This article is only relevant if you log in at atlas-hub.co.uk.

If someone's circumstances change — for example, they've been given a work email address since you first set them up — you can update how they sign in. As an administrator, you can switch a user from a username to an email address yourself, following the steps below.

Need to go the other way? Changing a user from email to username has to be requested from the iHasco support team. See How do I change a user's sign-in method from email to username?

To understand the two sign-in methods before you start, see What sign-in methods are available?

Step-by-step instructions

  1. Go to your Atlas admin page.

  2. Go to Users in the left-hand menu.

  3. Use the search bar to find the user whose sign-in method you want to change.

  4. Click the three dots button in the Actions column on the right of their row and select View/Edit User.

  5. Scroll down to the Platform Access section.

  6. Toggle Has email to Yes, then enter the user's email address.

  7. Click Save details to update their profile.

Note: Once saved, the automated email with log-in instructions is sent to the user immediately.

Interactive walkthrough

FAQ

Can I change a user from email back to username?

Not yourself — this has to be requested from the iHasco support team. See How do I change a user's sign-in method from email to username?

I get an "Email/username is already in use" error, but I can't find that user in our system. What should I do?

See How do I fix the "Email/username is already in use" error when adding a user?

Can I change sign-in methods in bulk?

Yes. See How do I edit users in bulk?

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