You can download all certificates for a single user as one ZIP file. This is especially useful when a learner is leaving the organisation and needs copies of their training certificates.
Step-by-step instructions
Go to Reports.
Tick the check box on the left of the learner(s)'s details to select them.
Click Actions and select Download certificates.
Click Request certificates.
A link to the certificates is sent to your email. You can also download them from the Jobs List in the top-right corner. The certificates are saved as individual PDF files within a single ZIP file.
Note: If multiple certificates are downloaded, they're compressed into a single ZIP file, which makes the download smaller and quicker. To unzip the file, right-click it, select Extract all, and follow the instructions. You can use a web browser like Microsoft Edge, Apple Safari, or Google Chrome to open and print the PDF files.