You can reset or delete an assessment that's In progress. Completed assessments can't be changed — they're archived to keep a permanent record.
Step-by-step instructions
Go to Assessments.
Choose the status In progress.
Find and select the user(s) whose assessment you want to reset/delete. You can narrow the list in a few ways:
If segments are set up, click the arrow on the All segments button to choose a segment.
To show assessments for a specific course, click the arrow on the All courses button and select the course.
Filter to find a specific learner — see How do I filter assessments?
Click the Actions button and select Reset.
In the pop-up, choose an option:
To delete the assessment and set the status to Not started, click Delete.
To delete the assessment and create a new one, click Start again.
Note: You can also do this for an individual learner from the menu on the right of their details.
FAQ
What's the difference between Delete and Start again?
What's the difference between Delete and Start again?
Delete removes the assessment and sets the learner's status back to Not started. Start again deletes it and immediately creates a fresh assessment for the learner.
Why can't I reset a completed assessment?
Why can't I reset a completed assessment?
Completed assessments are archived as a permanent record and can't be changed. Only In progress assessments can be reset or deleted.