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How are credits used?

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Written by Daria Nasedkina

Overview

Credits are deducted from your account when learners access training. This article explains when they're deducted and how they're allocated across your courses.

When credits are deducted

Credits are deducted when a learner starts a course — not when they're enrolled. If a learner is enrolled but hasn't started, no credits are taken yet.

A "course start" is counted when a learner logs in and begins a course, so their status changes to In Progress.

How many credits a course costs

The number of credits a course costs depends on the course — usually between 3 and 10 credits.

How credits are allocated

Depending on your account setup, credits are either:

  • Allocated to specific courses — each course has its own pot of credits.

  • Held in a shared pool — one balance covers all courses in your subscription.

You can see how your credits are allocated on the Credits and Subscriptions page. See How do I view and track my credits and subscriptions?

FAQ

Are credits used when a learner fails or retakes a course?

If a learner fails, they can retake the course at no extra charge. Credits are only used again when a learner retakes a course after their certificate has expired, to earn a new one.

A learner has left the company. Can I reassign their courses without using more credits?

It depends on whether they'd started their training:

  • Not started: no credits have been deducted, so you can simply enrol a different learner instead.

  • Already started: the credits have been used. The courses can't be reassigned, and used credits are non-refundable.

Do unused credits carry over to the next year?

On an open licence, unused credits can roll into your renewal, provided you renew your contract. On a multiyear contract, you can use credits at any point during the full contract period, but they can't be used outside your contract if you don't renew.

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