Learners who receive a course completion email are given a link to review and rate the course they've completed. The results are shown on the User reviews & ratings page, which is part of Insights.
For how to turn the completion email on or off, see How do I start or stop the course completion email?
How to see reviews and ratings
Go to Insights.
Click Reviews and ratings on the list of options.
The page contains:
The REPORT CARD, which shows the average course rating and the total number of course reviews.
The USER REVIEWS & RATINGS card, which lists all learner reviews. Each review includes the learner's name, course title, and the date and time of the review.
How to filter the reviews
Click Most Recent at the top right of the card to show the list of filter options.
Select a filter to show the reviews list with the filter applied.
Note: Any reviews collected from learners after completing a training course are also published on our public website for that course. These public reviews include the reviewer's name and the date of the review, along with the rating and review itself. Learners are informed of this and can opt to send us feedback directly if they'd prefer.