If you're having trouble logging in, this guide will help you identify which issue applies and where to find the full fix.

If your password isn't being accepted, check for typing errors such as Caps Lock being on, then try again. If it still won't work, reset your password.

See How to reset your password

If you need a code or email to log in but it never arrives, the following usually helps:

If the issue continues, the email may be going to spam or being blocked by your company's email system.

See What should I do if expected emails from Atlas are not arriving?

Your account can lock after too many failed login attempts or for security reasons. This is temporary and usually lasts a few minutes — wait a short while and try again. If you keep getting locked out, try resetting your password.

If you're an administrator, see Smart lockout — what it is and how it works

If you see a specific error when logging in, note the exact message and check the relevant error article for the fix in this folder.

Sometimes login problems are caused by your browser's settings, saved data, or extensions interfering with the process. Trying a different browser — for example, Chrome instead of Edge, or Firefox instead of Safari — can help you check whether the issue is browser-related.